|Upside Business Travel||Egencia|
|Cost to use?||No – Free||Yes – Not shared publicly|
|Contract?||No – No commitments||Yes|
|Ability to book flights, hotel and rental car?||Yes||Yes|
|Can book on behalf of guests and teammates?||Yes||Yes|
|Saved traveler profiles?||Yes||Yes|
|Negotiated airline and hotel fares?||Yes||Yes|
|Flight alerts and check-in?||Yes||Yes|
|COVID health and safety data in booking flow?||Yes||Info not available|
|Agent support via phone, email, and chat?||Yes||Yes|
|Dedicated client success manager?||Yes||Yes|
|Travel and expense reporting?||Yes||Yes|
Using a travel management company (TMC) can be a game changer for businesses who want to get a better handle on their corporate travel process. Granted it’s not always easy to sort through all of the options to find the right one for your team.
As a large TMC, Egencia is best known for catering to mid-sized global businesses. However, Egencia’s size doesn’t lend itself to quality customer support and quick response times. This pain point is frequently highlighted in online reviews.
On the other hand, Upside prides itself on consistent and efficient customer support for travelers, admins, and everyone involved.
Yes, either option will enable you to book your team’s travel in one place. But, when cost and quality support are on the line, Upside is the clear winner.
With Upside, you get everything you need to set your traveling team up for success. Visit Upside.com to see all that Upside can do to benefit your team and your business’ bottom line.