Upside is the first online travel service built just for business travelers. Our mission is to make your business trip better, from beginning to end. We show you the lowest prices, best flight times, most convenient hotels. And then you pick everything: the airline, hotel, and rental car. And if you buy two or more things together as a package, you’ll pay even less.
The best part? Our customer service “Navigators” are with you every step of the way, providing unparalleled customer service for whatever you need. Just use the Upside app or call us while you travel, and one of our super helpful Navigators will be there for you, 24/7, by voice, chat, or email, whichever you prefer.
You can purchase the travel reservations you need as a business traveler: air, hotel, and rental car. And, remember, if you buy two or more things together for a single price, you can save even more.
We serve all domestic business destinations and over 200+ international destinations—and the list is growing regularly. Currently, all travel must originate in the U.S., but we are working to change that. If you have any questions, please contact the Upside Navigators at [email protected]
Upside makes your business trip better through these three unique benefits:
Our super helpful team of “Navigators” is instantly available 24/7 and eager to assist you every step of the way. They’ll even reach out to you to help avoid problems before they happen. Use our app for “always on” service, anywhere you go.
You’ll receive a gift card reward when you book your flights and hotel together for a single price. We’ll even show you ways to earn more. And, your gift card is on top of your frequent flyer miles and credit card points.
You’ll get the lowest published prices online when you buy “just a flight” or “just a hotel.” And, if you buy your flights and hotel together for a single package price, you get unpublished discounts that save your company money.
When you buy your flights, hotel rooms, or car rental services individually (“just a flight” or “just a hotel room”), you will pay the same low price as you would find on any other major travel website or from the supplier’s site directly.
We access the same pricing and inventory databases that other sellers use and audit our prices regularly. For flights, on a daily basis, we compare our prices to what’s shown on Google Flights, and our prices are equal to (and, at times, better than) Google Flights 98% of the time.
If you buy two or more services for a single, package price (you still choose the exact flights and hotel you want), you will pay less than what you would have paid if you bought the services individually.
Of course. After you make a purchase, we will email you a receipt that lists your flight, hotel, and rental car itinerary, total cost, plus taxes and service fees.
This type of service refers to the superior customer support you’ll get from our team of Upside Navigators, who are always on and ready to help. As experts in business travel, they know what you’re going through and the challenges you face. They’ll even reach out to you to prevent problems before they happen. Lousy weather? They’ll figure out how to get you around it. Cancelled flight? They’ll find alternatives and let you know immediately. They might even delight you with little surprises along the way.
Since Upside was created specifically to meet the demands of business travelers, we include well-known, business-quality airline and hotel brands, plus independent hotels we think you’d like. As a result, we do not offer ultra-low cost airline carriers whose product and fare structure cater to leisure travelers with less stringent needs.
In recent months, we were able to add Southwest Airlines as a partner, making us the only 3rd party site to carry Southwest inventory.
There are 5 major business travel rental car brands, and we offer them all: Enterprise, Avis, Hertz, National, Budget. Rental cars are available for pickup at various airport and non-airport locations.
In addition, we are unable to sell Delta and KLM right now. These particular carriers have decided not to distribute flights through new, 3rd party travel sellers like Upside—but we remain committed to working with them to find a solution.
For your convenience, you can also select a rental car from any of our rental car partners, to any purchase.
Here at Upside, we understand the importance of Airline Miles and Loyalty Points for business travelers. We have worked hard to make these available to our customers. Please see each section below outlining our capabilities:
When you book your business trip at Upside, you’ll always get the qualifying miles and segments you would normally receive for your flights. However, for applicable airlines, you may not receive—or only partially receive—the qualifying dollars. To find out how many miles and segments you will earn, please consult each specific airline’s website.
Credit Card Points
You’ll receive the credit card points you would normally get if you had purchased your travel any other way. However, you may not receive special bonus points that are awarded directly by the airlines or hotels for use of their affinity credit card.
It depends on the hotel. While some chains automatically reward points for an Upside purchase, some won’t give their customers points if the purchase wasn’t made directly on the hotel website. We have created a way for customers to still receive their hotel loyalty points by selecting rooms designated as “Pay at Hotel.” Selecting this option reserves the specific room for Upside customers and from there, customers pay at the hotel vs. at the time of booking.
The Upside Referral Program is a way for valued customers to share the benefit of Upside with colleagues—and get rewarded for their efforts, too.
When you sign up for an Upside account, you’ll automatically receive a unique referral code that you can email or share on social media with all your business associates. (To find your code, log into your account and go to your Gift Card Hub. Your personal referral code will be on the right-hand side, along with some easy links for sharing it.)
To access any rewards you earn from sharing your referral code, you must have completed a trip booked through Upside.
When your colleagues enter your referral code at checkout, they’ll receive the value of your referral code at the date of purchase, with their first purchase of $600 or more. In return for sharing the Upside, you’ll receive the value of the referral code at the time of their purchase, once they complete their trip. The more you share, the more you can potentially earn—so share your referral code with as many colleagues as you like!
The Upside Referral Program is subject to our terms and conditions.