Below you will find details for what this means for clients and partners. 

Due to the ongoing impact of the pandemic on the travel industry, Upside has decided to shut down its business after 6 years.

Unfortunately, lingering uncertainty about when and if business travel will return to pre-pandemic levels has made raising additional capital or finding an alternative path too unlikely at this point. 

As a company, we fought hard to the end and we decided to act now while we still have sufficient capital to conduct an orderly wind down of the business, take care of our employees and other obligations, and transition clients.

We are proud of the work we’ve done, and we will miss working together to build things that solve problems for our clients. 

Below you will find details about how the wind down will work and what it means for our clients and business partners. Please excuse any terseness in the Q&A, but we thought it best to err on the side of clarity to avoid unnecessary confusion.

Questions & Answers 

1. When did you notify Clients?

Upside notified clients on August 23, 2021 via email and on upside.com.

2. What does this mean for Upside’s clients?

As of August 23, 2021 clients will no longer be able to make bookings on the site.

  • Bookings made on or after August 20, 2021 will be voided regardless of travel date and will need to be rebooked either directly with the supplier or another travel service.
  • Existing bookings that end on or before September 24, 2021 will be serviced through our Navigators at [email protected].
  • Bookings that do not complete travel on or before September 24, 2021 will be canceled, refunded and clients will need to rebook directly with the supplier or through another travel service. Airline tickets that are non-refundable will be changed to tickets on file (TOF), any difference in value will be refunded and a list of TOF will be shared with your primary account administrator.
  • As of August 23, 2021 clients will no longer have access to Upside’s mobile apps.
  • As of September 24, 2021 clients will no longer have access to itineraries or receipts.
  • As of September 24, 2021 clients will no longer be able to convert gift card balances to gift cards. Any remaining balance will be converted on behalf of users into Amazon gift cards that will be emailed to the user email on file for each account.
  • As of September 24, 2021 clients will only be able to receive limited support through email via [email protected] only.

3. What about unused airline tickets?

Airline tickets that are non-refundable (or unused) will be managed as tickets on file (TOF) and a list of TOF will be shared with each client’s primary Upside account administrator by September 17, 2021 to be applied when booking directly with the appropriate airline.

4. What does this mean for Omega Go+ Clients?

As of August 23, 2021 clients will no longer be able to make bookings on the site but existing bookings that end on or before September 24, 2021 will be serviced through your Omega travel agent.

As of September 24, 2021 clients will no longer have access to itineraries and receipts through Omega Go+ but can receive them directly from your Omega travel agent.

5. Does Upside recommend an alternative product?

Upside has a partnership with TravelBank to get a discount for Upside customers who sign up for TravelBank services by September 30, 2021.

For Omega Go+ clients, Omega has other OBT options to service your digital booking needs.

6. Will I still get my gift cards?

As of September 24, 2021 clients will no longer be able to convert gift card balances to gift cards. Any remaining balance will be converted on behalf of users into Amazon gift cards that will be emailed to the user email on file.

7. What if I have a trip booked after September 24, 2021?

Bookings that don’t complete on or before September 24, 2021 will be refunded and clients will need to rebook directly with the supplier or through another travel service. 

8. What happens to my data, personal information, etc?

We will follow our Terms & Conditions and Privacy Policy regarding your personal information. We only store what is necessary to service your account and will destroy all copies as part of our final wind down.

9. When are Navigators available to service my bookings?

Navigators will be available to support customers with travel dates through September 24, 2021.

We will no longer be supporting customers via chat or phone. Should you need to contact us, please email us at [email protected]